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To add missing documents to an existing application in Encompass, use the Order Income Calculation & Verification tab and follow these steps:
- Click the Add Documents button to attach the new files. Search on your hard drive and/or Encompass eFolder to attach the files.
- Click the Update button.
- After clicking the Update button, the order status will revert to “processing” status, and a pop-up confirmation dialog will appear.
- When re-processing is complete, the Excel file date and timestamps will update to reflect the current date/time.
REFERENCE: Encompass Integration Guides